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Services

Saft provides a wide array of support and services to ensure that customers' battery systems are robust, reliable and well-maintained for long-lasting optimization.

Warranty extension and maintenance contracts

Saft’s warranty extension gives customers complete peace of mind that they will get the support their application requires. It is also possible to hand over full responsibility for maintenance to our team of experts.

  • Maintenance contracts can include: training for your operation and maintenance teams, e-supervision, supply and management of strategic spare parts, standby support through hotlines, on-site preventive and corrective maintenance by Saft-certified engineers and technicians.
  • Full service contract includes: all of the above along with an equipment lease agreement.

Supply and strategic spares management

  • Strategic spare-part management: through our spare-parts supply service customers can be assured of access to genuine factory-certified spare parts. We ensure high availability of spares in stock and take care of the management of obsolete components.
  • Spare-part supply: Saft can take care of customers' off-site and on-site spares management to ensure they always have the right parts, at the right time and place to optimise restoration time in event of failure.

Meter life analysis

Meter life analysis is an innovative service that enables utilities to take the guesswork out of their metering asset-management decision-making processes. By drawing on real-life information gathered by Saft from batteries installed in their own fleet of meters, utilities can take fully-informed decisions – concerning keeping meters in service for an extended period of time or bringing forward a planned replacement programme, for example.

Installation and commissioning

Our installation and commissioning service is designed to ensure customers enjoy rapid and safe start-up, whether they are purchasing individual products or interfacing with a complete system. It covers the implementation of appropriate factory settings, adjustments and optimization of their systems. We offer particular expertise in Li-ion technology, especially in electronics and automation, to interface with SCADA systems.

Field maintenance and refurbishment

Saft’s field maintenance and refurbishment services are designed to give customers years of trouble-free operation and extend the life of their battery. With regular maintenance, it is possible to predict failures and act before they happen.

  • Preventive maintenance: design and execution of customized preventive maintenance plans for each product line conforming with IEEE standards.
  • Corrective maintenance: from emergency on-site intervention to root-cause analysis and repair.
  • Refurbishment: mid-life upgrades and refurbishment in the field or in our workshops.

E-supervision

Saft’s e-supervision service provides continuous battery-system monitoring to give customers an instant snapshot of critical values and enable them to identify any anomalies early on.

  • Li-ion battery systems: a battery data collector provides real-time data and alerts through a web portal or smartphone applications for instant access to the right information, with 24-hour e-maintenance, reduced maintenance costs and optimized battery life.
  • Nickel-based battery systems: the Battery Wireless Sensor (BWS) anticipates two faulty modes before load is applied to the battery: high temperature and low voltage.

Battery sizing and configuration

For stationary applications, Saft’s BaSiCs battery sizing and configuration tool helps customers quickly find the right battery system for their backup, starting or photovoltaic application. With BaSiCs, it is also possible to directly access our collection of battery and cell data sheets.

Click here to download the zip file of the 30 day trial version of BaSiCs. To install this new application, it is very simple. Only a few clicks are needed:

  • Register the ZIP in a directory of your computer
  • Run the executable file (.EXE extension)
  • The application opens, you just need to follow the instructions of the application

To facilitate the handling of BaSiCs, a user manual is included in the ZIP as well

 

Service Documentation

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